Renewal/Additional Gold Support Plan. Provides one year of Gold Support for E-Prime products. One year begins on date of delivery. Delivery is via e-mail. Software product activation codes and similar products delivered via e-mail are non-returnable and non-refundable.
Gold Support Plan Includes:
- Access to Knowledge Base, Samples, Experiment Library
- Minor updates and bug fixes
- Five support accounts
- Unlimited support tickets
- Phone support for three incidents
- Response within one business day
- Remote access
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I was new to E-prime and was struggling with the setup of the event triggers. Thanks to the Gold Support Plan I had, I received tremendous timely help that spared me a lot of time and effort. I unreservedly recommend this plan to anyone who wishes to hit the ground running with E-Prime.
EPrime was crashing regularly in my lab and my students were frustrated. I purchased gold support and get recommendations on the fix. Our IT did the work and the lab is now running smoothly.